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Telco Operations Engineer

Domain: 
IT
Ervaringsniveau: 
Onbepaald

Eager to join our Telco Ops team?

 

The role

Being our Telco Operations Engineer at Unleashed includes:

  • Being independently responsible for solving customer issues of the Telco environment.
  • Using your in-depth knowledge of Mobile Network to bring faster resolution of the issues, improve quality of customer experience, and bring process improvement ideas.
  • Coordinating with internal customers for solving customer issues.

 

Sounds like a blast?
Great. So, your main responsibilities would be...

  • Handling service issues like voice, SMS, voicemail, Data, MNP, Bundle Provisioning etc.
  • Handling CDRs, billing, mediation related issues.
  • Resolving customer complaints related to Telco services.
  • Supporting internal teams as third-line support for Telco issues.
  • Coordinating with external partners, OLOs for resolution of the issues.
  • Preparing reports for quantisation of the different issues, Ad-hoc reports.
  • Handling SIM card ordering.

 

Because you’re the one...

  • Who has excellent knowledge of various call flows in GSM environment, CDRs, IN flow etc.
  • Who has expertise of various GSM related nodes and their functions  like BSC,RNC,  MSS, HLR, HSS,DRA, STP,  SGSN, GGSN, MME, SMSC, VMS etc.
  • Who has a very good understanding of number portability flow and implementation in Belgium
  • Who has a clear understanding of tariffs, plans, bundle etc.
  • Who has knowledge of various protocols used in Mobile Telephony together with familiarity of various institutions like ITU, 3GPP etc.
  • Who, after reading all this, says “This is it!”

 

In return you get...

  • A diversified job with responsibility and contribution.
  • A fixed contract in a fast-growing company.
  • The right Work-Life-Salary balance.
  • A congenial atmosphere  in a team of enthusiastic co-workers.

 

Is this all you ever hoped for?

Then don’t waste time and apply. Send us an email at jobs@unleashed.be and provide:
A letter of motivation.
Your CV
Let's do this!

 

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